Rbc beddington rbc healthcare RBC Royal Bank - Calgary - phone number, website & address - AB - Banks. RBC Royal Bank Beddington Heights. 8220 Centre St NE, Calgary, AB T3K 1J7 Get directions. RBC has the largest branch and ATM network across Canada. Use our locator tool to find the RBC branch or ATM nearest you. Beddington Heights. Royal Bank of.

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RBC Investor & Treasury Services (RBC I&TS) is a specialist provider of asset services, custody, payments and treasury services for institutional investors worldwide. For all general inquiries related to RBC I&TS, please contact your RBC I&TS representative. For information regarding other divisions of RBC, please call 1 8. If you receive payments from RBC I&TS on behalf of your former employer, please visit our Pensioner Resources section or call 1 8. RBC I&TS’s Shareholder Services/Transfer Agency teams are only able to address inquiries from fund companies or brokers/advisors. If you are a unitholder, please contact your broker/advisor or the fund company directly with any questions or requests. For career or recruitment inquiries, please visit our Careers Site or contact recruitment@ You can create a profile at our Jobs Site where you can view and apply to jobs. As recognized in the 2018 Euromoney Private Banking and Wealth Management Survey, 2017 Global Private Banking Awards, 2017 Private Banker International Global Wealth Awards and the 2016 Family Wealth Report Awards. Banque rbc service clientele rbc visa RBC Training Ground is a talent identification and athlete funding program designed to uncover athletes with Olympic potential. Financial Products & Services – Canada. Investing at RBC. Investing at RBC. RBC Global Asset Management. For RBC Insurance, please visit. Wealth Management. RBC Wealth Management. Capital Markets. At RBC Wealth Management, we’re redefining what you can expect from a full-service investment firm. As one of the most respected financial institutions on Wall Street, the elements that have made us an industry leader are the very things that we think make us the right fit for you Fiscal strength and responsibility We’re taking added precautions to keep our clients and employees safe during the COVID-19 outbreak. We also recognize that now more than ever, clients turn to us for advice and support. To ensure that we receive your correspondence without delay, we recommend that you submit your complaint using the online form located here. IMPORTANT: If you have already submitted a complaint by surface mail on or after March 6, 2020 and you have not yet received an acknowledgement from the RBC Office of the Ombudsman, we ask that you resubmit your concern here. We handle client disputes for all RBC businesses globally. This enables us to help each company fulfill its unique business purposes, mindful of how each interaction may affect a client's overall relationship with RBC. Our dispute resolution specialists are trained in listening, fact-finding and mediation. These skills, combined with an independent mindset, allow us to help each party present its case and find solutions that work. As an impartial avenue of appeal, the Office of the Ombudsman is not an advocate for either RBC or its clients. We ensure that disputing parties have an opportunity to listen to one another and attempt resolution in an open, unbiased forum. Our investigations focus on the facts and establishing fairness in all the circumstances. Dispute resolution specialists investigate both sides of the issue and assist the parties in reaching a fair and reasonable resolution. Recommendations are non-binding and parties are free to pursue other avenues if agreement is not reached. Based on client discussions, the Ombudsman may make recommendations to RBC to improve operations or products and services to eliminate or reduce client irritants. Note: The Ombudsman does not investigate complaints about credit decisions, service fees, interest rates, and other matters of general policy, issues that are in litigation, or transactions for which RBC records no longer exist (usually after six or seven years). Our team is accountable to provide an impartial and independent avenue of appeal to review unresolved client issues. We operate independently of RBC and our role is to review all sides of a complaint to form an independent view of a fair and reasonable solution. Johanne Ardouin joined RBC in 1990 and has held several executive positions responsible for regional and national mandates within RBC's banking, insurance and wealth management businesses. Ardouin holds an MBA from Université du Québec à Montréal and is actively involved with a number of charitable and community organizations. The RBC Ombudsman can only review your concern after it has been investigated by RBC. If you have completed Steps 1 and 2 described at Make a Complaint and you have received a final response from an RBC representative, you may appeal to the RBC Office of the Ombudsman. Please explain in writing why the problem has not been adequately resolved to your satisfaction. You may submit your concern online through RBC's Make a Complaint website, by mail, fax or e-mail to our contact coordinates below. If you require accommodations as part of the complaint process, please contact us. Make a Complaint Please answer a few brief questions to ensure your issue is resolved in a timely manner. Make a Complaint Our Mandate We will provide an impartial avenue of appeal for unresolved concerns, and will recommend changes to improve client and employee experiences. Many Canadians are applying for financial relief through the Canada Emergency Response Benefit (CERB). To access your money faster, we encourage you to sign up for direct deposit from the Canada Revenue Agency. Please note that registering for CRA Direct Deposit does not register you for the CERB. You’ll need to apply for the CERB directly through the CRA website. Find out more about how to set up CRA Direct Deposit in RBC Online Banking or the RBC Mobile app. If you’ve stopped working because of reasons related to COVID-19, you may be be eligible to receive the CERB through the Government of Canada. RBC has created an interactive tool help you see if you may qualify for the CERB. Please note that RBC does not make any determinations with respect to eligibility, amount, or timing of the CERB. Answer a few quick questions to see if you may be eligible. Find out more To help clients with additional financial relief during COVID-19, RBC will be providing personal and business credit card clients already receiving minimum payment deferrals with a credit to their credit card account(s) to reimburse them for 50% of the interest charged to their accounts during the period they are receiving the deferral – the relief period. Personal and business credit card clients already receiving minimum payment deferrals will be reimbursed for 50% of interest charged during the deferral period. The credit(s) will be displayed on the client’s upcoming statement(s). To support seniors, and others who require special attention, we’re providing them with front of the line access at open branches so they can be served first if their transaction requires them to visit a branch. Let’s all do our part to help keep our community and each other safe and healthy. outbreak, we want to ensure you continue to have access to your financial statements without delay from RBC. For Online Banking and Mobile clients, you can view some of your statements electronically, as they are already there for you. Or you can also choose to go paperless by “turning off” your paper, and this way, you’ll have access to all of your electronic statements and will be notified by email as soon as a new document is available. Log into Online Banking to access your e Statements. If you don’t have access to Online Banking yet, enrolling is simple and quick. To access your documents electronically through Online Banking: In times of crisis, it’s important to come together as a community to support one another. RBC wants to provide you the support you need, and that includes immediate and long term relief for clients facing challenging circumstances. The RBC Client Relief Program includes: Hardship Relief To support clients facing additional pressure from illness, lost employment or unique family circumstances, clients are encouraged to book a call with an advisor for additional relief measures including: Longer term relief Up to six months of payment relief may be accessible through the RBC’s Financial Relief Assistance Plan. This option requires the support of one of our advisors; book a call with an advisor through our online booking tool. : Skip-a-Payment requests could take up to five days to process. If you are within five days of your regular mortgage payment date, the current payment will be processed, and your next payment may be skipped. Program Details: There is no fee to skip a payment. When you skip a payment, the interest on the skipped payment is added to your outstanding balance and interest is charged on that amount. Your payments won't change during the term of your mortgage. Instead, at renewal your monthly payment amount increases to account for the higher balance. When you skip a payment you must still pay the portion of your payment that covers your property taxes and Home Protector Insurance Premium, if applicable. For immediate financial relief: Clients can also defer payments of principal and income for a period of up to six months depending on their needs. Note: Using Skip-a-payment may significantly increase your interest costs over the life of your mortgage, so it's important to carefully evaluate your financial situation and priorities before exercising this option. For longer term relief: Should you require additional financial relief beyond the first month, please use our online booking tool to schedule a time to speak with one of our advisors by phone. For fixed rate loan products, deferred interest will be added to the outstanding balance but interest will not be charged on deferred interest. For variable rate loans, the deferred interest will be added to the outstanding balance and interest will be charged on this new balance. To skip one monthly payment on your Personal Loan follow these simple steps: Skip or delay a loan payment function is available through Online Banking 24 hours a day and 7 days a week. Important: In order for the request to be processed for a loan that is due on the same date the request is being submitted by the client, the request must be entered by PM local processing centre time. If you skip a payment and your Loan is protected with Loan Protector Insurance, your coverage will remain in place and the premium (for the period of the skipped payment) will be collected from your next regular payment. This means less of the next payment will be used to reduce the principal amount of your Loan. If a payment is skipped for a fixed rate loan, interest will continue to accrue and will be collected when the next payment resumes. If a payment is skipped for a variable rate loan, the unpaid accrued interest as well as the interest on the part of the principal that went to payment of the missed Loan Protector premium will be added to the loan principal balance (‘’Combined Amount’’) thus increasing the principal amount outstanding on your loan. Interest, at the interest rate of the loan, is charged on the Combined Amount until it is paid in full. Skipping a payment may result in extending the amortization period of the loan. Note: Using Skip-a-payment may significantly increase your interest costs over the life of your loan, so it's important to carefully evaluate your financial situation and priorities before exercising this option. Keep in mind, skipping a payment can affect your amortization and payment schedule. Personal clients can also defer payments of principal and income for a period of up to six months depending on their needs (Looking for relief on a Business car loan? For longer term relief: Should you require additional financial relief beyond the first month, please use our online booking tool to schedule a time to speak with one of our advisors by phone. Click here.) For Auto loan products, deferred interest will be added to the outstanding balance but interest will not be charged on deferred interest. For variable rate loans, the deferred interest will be added to the outstanding balance and interest will be charged on this new balance. To skip one monthly payment on your Auto Loan follow these simple steps: : In order for the request to be processed for a loan that is due on the same date the request is being submitted by the client, the request must be entered by PM local processing centre time. Skipping a payment may result in extending the amortization period of the loan. If you skip a payment and your Loan is protected with Loan Protector Insurance, the premium (for the period of the skipped payment) will be collected from your next regular payment. This means less of the next payment will be used to reduce the principal amount of your Loan. If a payment is skipped for a fixed rate loan, interest will continue to accrue and will be collected when the next payment resumes. If a payment is skipped for a variable rate loan, the unpaid accrued interest as well as the interest on the part of the principal that went to payment of the missed Loan Protector premium will be added to the loan principal balance (‘’Combined Amount’’) thus increasing the principal amount outstanding on your loan. Interest, at the interest rate of the loan, is charged on the Combined Amount until it is paid in full. : Using Skip-a-payment may significantly increase your interest costs over the life of your loan, so it's important to carefully evaluate your financial situation and priorities before exercising this option. : Skip-a-Payment requests could take up to five days to process. If you are within five days of your regular loan payment date, the current payment will be processed, and your next payment may be skipped. : Should you require additional financial relief beyond the first month, please use our online booking tool to schedule a time to speak with one of our advisors by phone. To enroll in online banking, you need your transit and loan number. You can find this information in your Welcome Letter and/or your Annual Statement. For immediate financial relief: Our call centres are experiencing extremely high call volumes. For clients enrolled in RBC Royal Bank Online Banking immediate access to request financial relief is available, please use our self-serve options found in RBC Royal Bank Online Banking. Detailed instructions are below: You can use this form to request us to temporarily waive the requirement for you to make the minimum payment on your credit cards for one month (deferring your payment), referred to as the relief period. This will provide some short-term financial relief to you during the COVID-19 situation. It is important to understand the impact of deferring your minimum payment. If no payments are made during the relief period, your minimum payment may be higher at the end of the relief period. As well, interest will continue to accrue at your annual interest rates during the relief period. We will add your interest charges to your outstanding balance, along with any transactions, which may cause your outstanding balance to increase during the relief period. Rest assured that we do not charge interest on accrued interest. To further help you during this difficult time, if you are receiving a minimum payment deferral, you will be provided with a credit to your credit card account to reimburse you for 50% of the interest charged to your account during the period you are receiving the deferral. This credit will be displayed on your upcoming statement. At the end of the relief period, your minimum payment will again become due and you will no longer receive credits to your account for your interest charges. If your credit card account is protected with Balance Protector insurance, you may be eligible to submit a claim in the event of a job loss due to a layoff or dismissal without cause. Please visit the Assurant website https://cardbenefits.to file a claim with the insurer. Please note that choosing to defer a credit card payment will not impact your coverage. Balance Protector insurance premiums will continue to be charged to your account and increase your outstanding balance. Interest will not be charged on Balance Protector insurance premiums. More financial relief is available for these and other products by speaking with one of our advisors. For longer term relief (Up to 6 months): Should you require additional financial relief beyond one month, please use our online booking tool to schedule a time to speak with one of our advisors by phone. As our call centre continues to experience extremely long wait times, we encourage you to use our online booking tool to schedule a time to speak with us by phone. The online-only enrollment process to participate in the Government of Canada’s Canada Emergency Business Account (CEBA) is now live. To enroll for CEBA, log into your RBC Online Banking for Business. The online enrollment process is only available through this platform. If you are not registered for online banking, click here to enroll in RBC Online Banking for Business. If you are an RBC Express client, please contact your RBC Account Manager for separate instructions to enroll for CEBA. Click here for detailed CEBA eligibility, pre-enrollment actions and other FAQs. Please note that the CEBA enrollment cannot be fulfilled in our branches, or through our advisors and RBC Advice Centre. provides eligible employers that have experienced an eligible reduction in revenue to receive a subsidy of 75% of employee wages for up to 12 weeks, retroactive from March 15, 2020, to June 6, 2020. For detailed information about the program, eligibility, and how to apply, refer to the Government of Canada’s site. Please ensure that you are registered for CRA Direct Deposit by logging into your RBC Online Banking for Business or RBC Express platform. CRA Direct Deposit is a quick, safe and secure way to receive your CEWS, should you be eligible for this program. The BDC Co-Lending program is designed to support Canadian businesses of all sizes that have been negatively impacted by COVID-19. Eligible applicants can access funding up to $6.25 million CAD (maximum loan amounts dependent on business size) to cover operating expenses (such as rent, payroll and other operating expenses) and working capital needs. The Government of Canada’s Export Development Canada (EDC) BCAP Guarantee aims to help eligible Canadian businesses impacted by COVID-19 with up to $6.25 million CAD in short-term liquidity. This financing solution can help cover expenses which are critical to business continuity such as rent, payroll and other operational costs. RBC is offering a number of relief solutions for business clients affected by COVID-19. We are assessing the needs of businesses on a case-by-case basis to provide relief solutions that are tailored to their circumstances. Relief support may include: Through RBC's partnership with Wello – a leading Canadian virtual healthcare company – we are making it easier for you to provide important COVID-19 screening information, timely access to physicians and nurse practitioners for health advice, and resources to support general health needs, including prescriptions, diagnostic and specialist referrals. Wello can support your employees' physical and mental health needs, wherever they are. If you are an RBC business client, you can access more information about Wello by signing in to RBC Online Banking and from the top of your Accounts Summary page, select the Offers for You link to browse your offers or log into the RBC Rewards app. For the health & safety of our employees and communities, RBC has temporary closed a number of branches. Some branches remain open and we ask clients to limit branch visits for urgent matters that must be done in-person. We are limiting the number of clients allowed in the branch at any given time, to practice physical distancing – for both employees and clients. We’ve also installed Plexi Protection Screens to create a safer working environment. We encourage clients to only come to the Branch if it is essential to do so, and to please use Online Banking or the RBC Mobile app if at all possible. We remain committed to ensuring that your financial needs are met. While select branches are closed, our advisors and banking solutions remain available to you across a variety of channels. The RBC Mobile App and Online Banking are safe, easy-to-use and available 24/7. Clients can: RBC Rewards / Avion: Our primary focus is the safe return of our clients currently travelling and needing to get home. For this reason, our Travel Rewards Call Centre is prioritizing calls from clients currently away. If you are calling about an upcoming trip, please call at a later date or click here for more information related to RBC Rewards points, changes, cancellation policies and travel insurance. Trip Cancellation / Trip Interruption: You may be eligible to submit a trip cancellation / trip interruption claim for travel booked prior to March 13, 2020 at PM (EST). Please be advised that claims related to Emergency Medical Insurance: Please be advised that travelling to destinations under a travel advisory can have implications on emergency medical coverage. If you travel to a destination that the Government of Canada has advised Canadians to “Avoid all Travel” or “Avoid all non-essential Travel”, and you contract , you will not be covered under emergency medical insurance. We are actively working with our community partners, subject matter experts, and the public and private sectors to understand and determine where the greatest community needs are and how to continue delivering the right support where and when it is needed most. This is effective as of the travel advisory issued March 13, 2020 at pm (EST). RBC is committed to supporting COVID-19 community response efforts in Canada, the U. To date, RBC businesses have committed $4.5 million in support of COVID-19 community response efforts: During these uncertain times, RBC recognizes that charities and non-profit organizations are particularly vulnerable. Relying solely on donations, corporate gifts, and government support – streams of revenue which have all been largely disrupted by the stresses of COVID-19 – these organizations are not only facing uncertainty, but could be confronting irreversible damage to non-profit sector. RBC Foundation is supporting our community partners in the following ways: Hiring Summer Students Youth have been disproportionately impacted by the economic fall-out of COVID-19. Many rely on summer jobs to help pay for their schooling. RBC will welcome close to 1,400 summer students this year and provide them with a meaningful work experience. RBC Future Launch RBC Future Launch is a critical focus for us. This ten-year, $500 million commitment is helping empower Canadian youth for the jobs of tomorrow. We are working with our community partners to adapt programs and learning opportunities, so that we can continue to support youth in Canada in remote and virtual environments. , including illness, loss of income, caring for a sick relative. Qualifying products include mortgages, personal loans, car loans, and credit cards. For more information, book an appointment with an advisor . For immediate relief, use the self-serve options available in online banking to get you through one month and then book an appointment with an advisor for further financial support. To help clients with immediate relief, many of these programs are available online and by self-serve to allow you to skip one or two monthly payments on most credit products including mortgages, credit cards and loans. We are committed to providing longer term support as well, and encourage you to speak with an advisor and book an appointment online. For mortgages, clients can defer one month in self-serve, or up to 6 months payments including both principal and interest. The deferred interest will be added to the outstanding balance and interest will be charged on this new balance. Clients still need to pay their property taxes, creditor insurance and property insurance. Note that this same program is also available to individual landlords who have investor mortgages for rental properties. If you hold multiple mortgages on different properties there is no limit to the number of retail mortgages you can apply the deferral to. At this point we intend to continue to make the program available until June 30th, meaning that a client would have until that date to elect to begin deferring payments. We will continue to review this date and may extend it depending on how circumstances evolve with the crisis. You could elect, for example, to skip one or two monthly payments online now and then call in to defer future payments. Or if you don’t need immediate relief, you can wait and take advantage of the program later if your circumstances change. You can quickly and easily request us to temporarily waive the requirement that you pay your minimum payment on your credit card for one month, by using our new online webform. The webform is available through RBC Royal Bank Online Banking. Once you complete the webform request to defer the minimum payment on one of your credit cards, you will see a link to request a deferral on other credit cards as well. Should you require additional financial relief, beyond the first month, please contact an advisor for additional deferrals up to a maximum of six months. You will be notified in your Message Centre within RBC Online Banking within 5-10 business days whether your request has been approved. outbreak has caused an increased demand for financial relief. As a result, our staff and our systems are working as quickly as possible. We will notify you within 5–10 business days to let you know if your request was approved. Please check your Message Centre in RBC Royal Bank Online Banking for updates. Interest will continue to accrue at your annual interest rates during the relief period. We will add interest charges to your outstanding balance, along with any transactions, which may cause your outstanding balance to increase during the relief period. Rest assured that we do not charge interest on accrued interest. If no payments are made during the relief period, your minimum payment may be higher at the end of the relief period. To further help you during this difficult time, you will be provided with a credit(s) to your account to reimburse you for 50% of the interest charged to your account during the relief period. These credits will be displayed on your upcoming statement(s). After the relief period you will no longer receive credits to your account for your interest charges. Choosing to defer a credit card payment will not impact your coverage. If your credit card account is protected with Balance Protector insurance you may be eligible to submit a claim in the event of a job loss due to a layoff or dismissal without cause. Please visit the Assurant website https://cardbenefits.to submit a claim with the insurer. Please note that Balance Protector premiums will continue to be charged to your account and increase your outstanding balance. Interest will not be charged on Balance Protector premiums. For the health & safety of our employees and communities, RBC has temporary closed a number of branches. Some branches remain open and we ask clients to limit branch visits for urgent matters that must be done in-person. We are limiting the number of clients allowed in the branch at any given time, to practice physical distancing – for both employees and clients. We’ve also installed Plexi Protection Screens to create a safer working environment. We encourage clients to only come to the Branch if it is essential to do so, and to please use Online Banking or the RBC Mobile app if at all possible. Our priority is the safety and wellbeing of our employees and our clients. We have increased frequency of cleaning, with daily disinfection of our retail branches and ATMs, and will continue to improve as we need to. In the event of a branch closure, a notice will be posted on the branch door. To find the next closest location, simply visit maps. Our Branch locator will also have updated information on whether your branch is open or closed. For immediate financial needs or access to your safe deposit box, please use our online appointment booking tool to schedule a call with your advisor. We will continue to offer our perspectives to help you navigate through these uncertain times Book an appointment online to speak with one of our advisors, to discuss your immediate needs. We’ll do our best to help you to feel more at ease. Foreign exchange requests are not currently available for ordering online. For urgent foreign exchange requests, please go to your local branch. Please note, RBC has announced plans to temporarily close select branches nationally, due to , we’re hearing from a number of clients who need help to stop payments. We want to remind you that you can use RBC Online Banking to manage stopping pre-authorized bill payments or cheques that are coming out of your bank account. Please visit com/stoppayment for step-by-step instructions on how to stop a payment in RBC Online Banking. In addition, to help our clients through this time, we are temporarily waiving fees for stop payments effective April 3, 2020 - September 30, 2020. Note, when you submit a stop payment request, it only stops the next payment to a payee, and a request must be submitted for each individual payment you wish to stop (for example, if you have a series of payments set up). If you choose to stop a payment, please also remember that you must first ensure that the cheque or debit to be stopped has not already been paid or processed through your bank account, and that you must also ensure the payee is notified of the stop payment. This can be found on your Auto Finance welcome letter and/ or Annual Statement Letter. For more information on these current scams and other important information, please visit our Cyber Security Alerts page. (Stop payments for pre-authorized payments on your RBC credit card must still be handled with the merchant directly.) Enrolling in Online Banking is simple and quick. Get more tips on how to protect yourself from COVID-19 scams and how to protect yourself online. While you continue to practice physical distancing including minimizing trips to the branch, we encourage you to view your balance, transactions and statements within RBC Online Banking or mobile channels. Should you want a printed record between monthly statements, we continue to offer mini statements from our ATMs. Effective April 6, 2020 there will no longer be a fee for these statements at the ATM. The Government of Canada has announced a 25% reduction to the minimum withdrawal amount for Registered Retirement Income Funds (RRIFs) in 2020. Learn more about this change There is no change or exception in your ability to apply for coverage or file an eligible claim. Please refer to your certificate of insurance for details about specific coverages, coverage eligibilities, limitations and exclusions. Please note that epidemics or pandemics, such as COVID-19, are not a limitation or exclusion. If your credit card account is protected with Balance Protector insurance, you may be eligible to submit a claim in the event of a job loss due to a layoff or dismissal without cause. Please visit the Assurant website https://cardbenefits.to submit a claim with the insurer. Job loss is not a coverage available under Home Protector Insurance and Loan Protector Insurance. In Online Banking, you can temporarily change your daily ATM cash withdrawal limit as well as your daily in store purchase limit. You may be able to temporarily change these limits up to three times per calendar year for a maximum duration of 60 calendar days each time. To make temporary changes to your daily limits for ATM withdrawals or in store purchases: Starting April 3, RBC clients can use RBC Online Banking and RBC Mobile to enroll in the Canada Revenue Agency (CRA) Direct Deposit service for CRA payments – including payments to be received by eligible clients who apply for the Canada Emergency Response Benefit (CERB) through the Government of Canada. Starting April 6, eligible clients will be able to apply for CERB through the Government of Canada. Clients who are already registered for CRA Direct Deposit do not need to register again and only need to apply for CERB beginning April 6. For questions and information about CERB, please visit the Government of Canada’s website. We encourage you to use our Online Booking Tool as we’re trying to limit the number of people visiting our open branches and calling into our advice centre. If you do not have digital access (online or mobile), you can phone our advice centre at If you still have the original CERB cheque You can return the cheque by mail to the address below. If you don't have the cheque or were paid by direct deposit You can mail your repayment to the CRA. Be sure to: Mail your payment to Revenue Processing – Repayment of CERB Sudbury Tax Centre 1050 Notre Dame Avenue Sudbury ON P3A 0C3 For more information, please visit the CRA website detailing all specifics relating to Canada Emergency Response Benefit community response efforts. As a first step, RBC will be donating funds to respond to community needs in Canada, the U. and globally to charitable partners including Food Banks Canada; Feeding America and The World Health Organization’s Covid-19 Solidarity Response Fund.


Bien diffrent qu'agent(e) de tlmarketing qui doit vendre des produits ou services par sollicitation tlphonique, l' agent(e) de centre de relations-clients est la porte d'entre du service la clientle par tlphone ou par Internet au sein d'une organisation. Par contre, il faut faire attention car certaines entreprises de tlmarketing annoncent des offres d'emploi en indiquant "agent-e de centre de contacts-clients", alors qu'en ralit c'est plutt "agent-e de tlmarketing" ou "agent-e de tlvente". En tant qu'agente ou agent du service la clientle; tu seras responsable de rpondre aux demandes de renseignements de la clientle sur les produits et services offerts par l'organisation selon leurs besoins. Tu pourras travailler au sein du service la clientle (sur place, par tlphone ou par Internet) d'une entreprise commerciale ou de service de toutes sortes (allant du magasin grande surface, du concessionnaire automobile, d'une entreprise de location de voitures jusqu' la compagnie de cblodistribution). Gnralement, tu travailleras dans les locaux de l'organisation (dans le cas d'une PME) ou dans les bureaux du sige social ou d'un bureau rgional (dans le cas des grandes organisations). Les agents(es) de centres de relations-clients CRC (aussi appels agents de centres contacts-clients) travaillent dans un centre d'appels d'une grande entreprise ou organisation publique afin de rpondre grand nombre de demandes de renseignements par tlphone et/ou par Internet. Certaines entreprises emploient des travailleurs la maison afin de rpondre uniquement aux courriels de demandes de renseignements (les entreprises de commerce lectronique, de gestion de sites Web et les fournisseurs d'accs Internet par exemple), bien que ce soit encore rare. Tu seras davantage qu'une vendeuse ou un vendeur qui ne se proccupe que d'offrir des produits ou service aux acheteurs par sollicitation ou pas car tu seras une conseiller ou un conseiller sur les produits ou services offerts par l'organisation et ce, sans sollicitation car ce sera les clients qui te contacteront. (une formation collgiale est apprcie) et une exprience d'au moins quelques annes dans le service la clientle (vendeur, commis-caissier, chauffeur de taxi, caissier de caisse ou banque, prpos la billetterie, rceptionniste, secrtaire, etc.). (par exemple, le service la clientle pour les rclamations d'une compagnie d'assurances, le service la clientle de la facturation d'une entreprise de tlcommunications, le service la clientle d'un organisme public, le service la clientle pour les services lectroniques d'une institution financire, etc.). Les employeurs exigent gnralement de leurs futurs(es) , un minium de quelques annes d'exprience dans un emploi reli au service la clientle (rceptionniste, prpos aux rservations, secrtaire, vendeur, commis-caissier, chauffeur de taxi, caissier de caisse ou banque, prpos la billetterie, etc.). Tu seras davantage qu'une ou un tlphoniste qui ne fait que recevoir et rpondre aux appels de la clientle et les diriger vers un service ou un(e) reprsentant(e) appropri(e) car tu seras aussi responsable de recevoir des plaintes et d'en solutionner dans la mesure du possible. : les employeurs font gnralement subir des tests psychomtriques, tests de franais, des tests d'anglais, parfois des tests de connaissances de base en informatique et des tests-simulations de relations avec la clientle Emploi-Qubec, Conseil du trsor du Qubec, Commission de la Fonction Publique du Canada, Syndicat des employs professionnels de bureau (sections locales caisses Desjardins, section 463 Gaz mtro), Syndicat des employs des techniques professionnelles et de bureau d'Hydro-Qubec, Syndicat des fonctionnaires municipaux de la Ville de Montral, Contrairement la croyance populaire que la plupart des centres d'appels se retrouvent majoritairement en Chine, en Inde, en Thalande, au Maroc ou en Tunisie; la plupart des grandes entreprises canadiennes ont leur(s) centre(s) d'appels dans les diffrentes villes canadiennes. Cette industrie subit de nombreux changements importants au cours des dernires annes, elle a d'importants besoins d'agents qualifis afin de rpondre aux demandes de plus en plus nombreuses et exigeantes de la clientle. La plupart des grandes entreprises et organisations publiques offrent des salaires concurrentiels, de bons avantages sociaux (assurance-sant, encadrement professionnel sous forme de coaching, formations et perfectionnement, rgime de retraite, certains offrent le choix du lieu de travail et de l'horaire, etc.). Au sein des plus petites entreprises, bien que les salaires et les avantages sociaux soient moins importants que dans les grandes entreprises, elles offrent de bons salaires et plusieurs autres avantages dont l'encadrement professionnel, un milieu de travail dynamique, un travail d'quipe convivial, un service la clientle polyvalent et diversifi, etc. : Les entreprises et organisations de certains secteurs (notamment celles des assurances, des services financiers ou de l'automobile), exigent (ou prfrent) une formation spcifique de leurs futurs agents de centres de contacts-clients afin ils doivent tre en mesure de fournir des renseignements plutt spcialiss. Dans le Mais, plusieurs entreprises forment eux-mmes leurs futurs agents de centres de relations-clients dans le cadre d'une formation de type coaching de 8 12 semaines (selon les entreprises). a une dure totale de 540 heures, soit 18 semaines temps complet. par le Cgep de la Gaspsie a une dure totale de 1 620 heures (16 mois) offert temps complet, mais peut aussi tre suivi temps partiel. Pour d'autres, cette formation est complmentaire une formation pdagogique telle que l'une des suivantes : L'Attestation d'tudes professionnelles en service la clientle A. Elle vise former des agents(e) et des commis au sein du service la clientle d'une entreprise de services (ex : htel, agence de voyages) ou de vente au dtail (ex : grand magasin). Elle vise former du personnel pour des entreprises prives spcialises en centres contacts-clients (leurs clients sont des entreprises de vente au dtail et des entreprises de services de diffrents secteurs), pour des chanes de magasins, des compagnies de tlcommunications, des mdias, des entreprises de billetterie, certains organismes publics, etc. Elle comporte des cours sur les fondements du service la clientle, documentation sur les produits et services, qualification de la clientle, interaction avec la clientle, renseignements transmis la clientle, travail en collaboration, commandes de marchandises, situations dlicates sur le plan humain, conseil la clientle, intgrit psychologique au travail, traitement des rclamations, traitement des plaintes, etc. en vente-conseil et certains cours si tu entreprends une formation au D. Elle comporte des cours d'initiation l'informatique, communication interpersonnelle, traitement de textes, franais au bureau, un premier stage de 210 heures (2 jours/semaine pendant 12 semaines), traitement de donnes, production de textes, conversation d'affaires en langue maternelle, communication orale en anglais, service la clientle 1, un second stage de 210 heures (2 jours/semaine pendant 12 semaines), bases et banques de donnes, production de correspondances en langue maternelle, conversation d'affaires en langue seconde, un troisime stage de 210 heures (2 jours/semaine pendant 12 semaines), rsolution de problmes, production de correspondances en langue seconde, prsentations orales et un dernier stage de 210 heures (5 jours/semaine pendant 7 semaines). Elle vise former des agents(es) du service clientle pour des caisses populaires, des banques, des entreprises de crdit, des entreprises de recouvrement, les grandes socits de comptables, etc. : Plusieurs des cours suivis dans ce programme peuvent tre reconnus comme des quivalences si tu entreprends une formation au D. Tu pourras occuper des postes au centre d'assistance des services lectroniques de l'institution, au centre d'assistance du service des cartes de crdits, au centre d'information aux particuliers, etc. Elle comporte des cours d'introduction au mtier, initiation la comptabilit, initiation aux produits et services financiers, communication, approche-client et vente, notions d'informatique dans le domaine financier, fiscalit des particuliers, initiation l'conomie, finance, produits et services financiers, lments de base en mthodologie financire, notions de droit du secteur financier, initiation au crdit la consommation, au crdit hypothcaire, au recouvrement et la succession, ainsi qu'un stage en entreprise d'une dure de 4 semaines. Il comporte des cours en notions dinformatique, communication avec la clientle, travail administratif reli au service la clientle, information sur le groupe moteur, information sur les systmes de refroidissement, climatisation et chauffage, information sur les systmes d'allumage, d'alimentation, d'chappement et antipollution, information sur les systmes de suspension, de direction et de freinage, information sur les systmes lectriques et lectroniques, information sur le groupe propulseur, information sur le chssis et la carrosserie, calculs de cots et de rendement, interprtation et transmission d'informations techniques en anglais, planification et coordination du travail d'atelier, conseils la clientle sur les services et les produits, service aprs-vente, stage en milieu de travail dune dure de 3 semaines, etc. Destine aux personnes dtenant de l'exprience en institution financire (ex : caissier) leur permettant d'acqurir une formation plus approfondie dans les diffrents domaines des assurances. former du personnel technique comptent dans les diffrents secteurs de l'assurance (assurances gnrales ou assurances de personnes). Elle permet notamment d'occuper des postes comme agents de centres contacts-clients pour des entreprises du secteur de l'assurance. Destin aux personnes dtenant de l'exprience en institution financire (ex : caissier) leur permettant d'acqurir une formation plus approfondie dans les diffrents domaines des assurances. temps complet et/ou temps partiel (selon les collges). Il vise former du personnel comptent dans les domaines de la gestion au niveau de la finance et de la comptabilit. Il permet notamment d'occuper des postes comme agents de centres contacts-clients pour des entreprises des services financiers (banques, caisses populaires, entreprises de crdit, entreprises de recouvrement), pour Revenu Qubec et Revenu Canada. Il comporte des cours sur la mthode de doigt, la rvision de textes en franais, traitement de textes de base, tches comptables courantes, bases de donnes, approche qualit, tches comptables priodiques, communication en milieu de travail, outils de communication et de messagerie, communication bilingue, production de correspondances en franais, tableur et chiffrier lectronique, gestion du temps, production de correspondances en anglais, lois du travail, traduction simple de lettres en anglais, traitement de textes avanc, notions d'ditique pour la production de documents, production de documents d'affaires, prparation de runions d'affaires, mises jour de dossiers, stage dintgration au milieu de travail dune dure de 3 semaines, etc.calcul des pices (tenue de livres manuelle), gestion de lencaisse, tches comptables courantes avec Acomba, calcul du cot dun bien ou dun service avec Simple Comptable et/ou Acomba, production des payes avec le logiciel Acomba, tenue de livres informatise avec Acomba (tches de fin de mois, tches de fin danne, montage dun systme comptable dune petite entreprise, etc.), production de dclarations de revenus de particuliers, de travailleurs autonomes et petites entreprises, etc. former du personnel comptent dans les domaines de la gestion au niveau de la finance et de la comptabilit. Il permet notamment d'occuper des postes comme agents de centres contacts-clients pour des entreprises des services financiers (banques, caisses populaires, entreprises de crdit, entreprises de recouvrement), pour Revenu Qubec et Revenu Canada. former du personnel technique comptent dans les diffrents secteurs de l'assurance (assurances gnrales ou assurances de personnes). Il permet notamment d'occuper des postes comme agents de centres contacts-clients pour des entreprises du secteur de l'assurance. Voici quelques exemples d'entreprises ayant un ou des centre(s) de contacts-clients au Qubec, ainsi que des entreprises spcialises dans la prestation de services pour le compte de d'autres entreprises : Note : certaines grandes entreprises et organisations publiques possdent plus d'un centre d'appels, soit pour desservir une clientle de rgions en particuliers ou pour desservir des dpartements spcifiques de leur organisation. 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